F.A.Q.

F.A.Q (question les plus fréquement posées)

How do the points work?

Since July 1, 2007, points are granted to you for each purchase made on the site La Porte Dogon, they represent 5% of the value of the products bought (except the objects in promotion or making mention of the contrary
If for example you buy products for a value of 1000 euros, you will receive 50 points. If you then place another order for products worth 500 euros, you will receive 25 additional points, for a total of 75 euros directly usable from your next order
Your points are visible from your account.
The points are credited to your account at the time the sale is completed (shipping of the item).
Restrictions:

- You will only receive Loyalty Points on the value of the products purchased. Shipping and insurance costs are not included in the calculation of the Loyalty Points.
- Loyalty Points can only be used to purchase products. They cannot be used to pay for shipping costs.
- Points are non-transferable and can only be used at laportedogon.com/galerie-art-africain.com.
- Points cannot be exchanged for cash.
- When you use your Points, you will not receive any new points on the part of your order redeemed for your Points. For example, if you buy 100 Euros worth of products and use 15 Euros worth of points for this order, you will only receive new points on the 85 Euros balance.
- Items on sale, on promotion or with a discount are not eligible for points
- When points are used for the payment of an order, those are not recoverable in case of non payment of the balance of the order
What is the certificate of authenticity?
I lost my password to log in to my account
I would like to add a product to an order already placed, is this possible?
How much is the shipping cost?

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